A British Man's Take on Debt, Saving & Investing

I’m Going to Steal Your Life Savings Comments Off

Posted on October 03, 2014 by Lee

Since before the dawn of time the world has been plagued with conmen. People who could spin a yarn so wild, yet so convincingly, you’d believe them anyway. The origin of the term ‘Ponzi Scheme’ that many will have a fleeting recognition of originated in the 1920′s with Charles Ponzi, arguably the grandfather of the pyramid scheme. Such tricks are nothing new and are even documented in The Bible. No matter your religious beliefs, it just goes to document the survivability and profitability of the confidence tricksters.

In our modern digital world with its checks, balances, security devices, chip and pin, complex password rules and more, physical attacks on your money are harder than ever. And yet we humans continue to be both the weakest chain in the security link, and the most effective attack against our modern security systems. Rather than attack the vault directly as in days of old with all the associated risks and equipment and expertise required; now attackers can sit in the luxury of their own homes, withhold their phone number on an unregistered pay as you go mobile phone, and dial unsuspecting victims and confidence trick their way through all the security in the world by getting you to do their bank robbery for them. One account at a time.

Statistics

fraud

Common Frauds

There are almost as many types of fraud as there are fraudsters, but time and time again the industry is seeing a small number of frauds along a theme routinely perpetuated by individuals and larger organised crime groups. The proceeds go from simply funding lavish lifestyles, to eventually being funnelled through to terrorist organisations.

It’s important to note that the majority of these frauds are targeted either by means of data the conmen have already obtained, or by combining electoral roll information with the phone book. It is often elderly people who receive the courier and transfer fraud calls, but anyone can potentially be a victim.

Courier Fraud

Courier Fraud is becoming big business. The scam first appeared 3 years ago, and there have been many variations on the theme in that time. However the scheme is always along the line: Someone in a position of automatic trust (your bank, a police officer, the fraud prevention officer in a high-end department store and so on) will telephone you and advise of potential or actual fraudulent spending on your card. They will advise you to hang up and immediately dial 999 or your bank to report the matter. They often tell you to ask to verify an officer and give you a reference to quote.

Sounds good so far?

The confidence trick has begun however. The problem is the telephone network will not immediately terminate a telephone call when you have received it (unless it was a call to your mobile – courier frauds do not target mobiles). Instead, the telephone network will hold the call open for a short period. In that time the fraudster passes his phone to someone else just as you pick the phone back up and dial 999. They then pretend to be the Operator. You ask for the police, they pretend to connect you, and pass you along to a third person.

This person pretends to be the police. You diligently explain you have been advised by PC 123 Simmonds of Kensington Borough Police that your card has been used fraudulently and you would like to verify that. Fraudster #3 is only too happy to tap away at a computer and confirm the information and that he can take a crime report there and then.

Bam. You pass over the card number of the ‘defrauded’ card, your personal details, date of birth, address, telephone numbers, and everything else necessary not only to make use of the card but also potentially to steal your identity.

The “call your bank” version of courier fraud is often quite similar. You may be asked to “type in your card pin on your telephone keypad to verify you” after they have asked for your card number. The fraudsters have a DTMF decoder on their end of the line and now have your card number and PIN. They whip off a duplicate card on their end, and go spend your money. Your bank will have a hard time deciding this was fraud as all transactions will be recorded and authorised with your PIN.

Sometimes, depending on the script, they will advise you that a courier will attend your address to collect your cancelled card but this does not always happen as more often the fraudsters are getting all the information they need to clone your card over the phone.

 

Transfer Fraud

This fraud starts off along a similar theme to courier fraud. Someone in a supposed position of trust will call you and tell you that your money is at risk. They may know a lot about you (remember the intel gathering conducted under courier frauds to target their calls?), and will advise you perhaps that your online account has been compromised and you have only a few minutes to save your money by transferring it to a safe temporary holding account until your account can be re-secured.

This will be a high pressure call. They will not let up until you follow their instructions. “You will liable for all losses on your account unless you do this immediately!” – imagine you’re in your 60′s or 70′s and the convincing person on the phone is telling you your life savings are about to be stolen? The sad fact is they are about to be, but by the person on the phone.

 

How to Protect Yourself

Confidence trickers rely on conning you, gaining your confidence, adding a sense of urgency, and getting you to reveal information about yourself that under ordinary circumstances you’d never give out.

My golden rule? Just hang up.

 

Santander have a useful leaflet outlining some of the most popular frauds, as well as ways you can protect yourself and stay safe and secure online. You may think “I would never fall for such nonsense!” and as well you might not – but what about your elderly parents, or grandparents? Print the leaflet off and hand it to them and have a quick chat about this blog post with them. 3 million victims of fraud, and the power is in your hands to not make it 3 million and 1.

Combating Courier Fraud

These frauds rely on you (thinking) you are ringing someone else after an initial incoming call. Simply make the call from any phone other than the one you received the call on, and you’ll probably not fall victim to it. Courier Frauds will always ring your land line, because this type of fraud is not technologically possible to conduct on mobiles. When they tell you to dial 999 or call your bank when you hang up – do so – but do it from your mobile phone. That way you know you will really be speaking to the police or your bank, and not the person sitting next to the guy who just called you.

Combating Transfer Fraud

This one is harder to protect against from a technical point of view, as it is yourself doing all the work. The person on the end of the phone pretending to be your bank just needs to spin a convincing, pressured yarn about your money about to be stolen and only your actions can prevent it.

STOP. THINK. If your bank saw imminent fraud was about to be committed on your account, they would not waste time ringing you, talking for 5 minutes, get you to log in to your online banking, add a new payee, continue with the chip and pin faff for 5 minutes, and then provide you with an account to send the money to. They’d just block your account. Right there. Right then. 

General Advice and Further Reading

The Metropolitan Police have produced a booklet called The Little Book of Big Scams and provides a wealth of information on the scams perpetuating, and ways to protect yourself. It’s a good download filled with useful information in its 48 pages.

Remember, if in doubt, do nothing other than wait with the phone on the hook for 10 minutes, and then ring your bank or Action Fraud. Even better make the call from your mobile if you have one.

If you use some common sense and step back from an incoming call, then maybe I’m not going to steal your life savings.

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Mortgage Rates. Where Next? Comments Off

Posted on January 14, 2014 by Lee

A press release landed in my inbox today that hit a nerve. Hard. It still hurts now…

Legal & General’s Mortgage Club  has today warned borrowers not to sleep walk into higher mortgage repayments. As speculation continues as to when the base rate is set to rise, with many commentators suggesting 2015, lenders will inevitably turn their attention to pricing in the change prior.

In essence, even if the base rate stays the same, what they are basically saying is we’ll raise rates anyway. Given – despite what anyone may have you think (you only need to look at the LIBOR scandal to prove otherwise), all banks are in it together. If one raises their rates – just as sure as you can bet all energy firms will follow – all banks will follow, too.

A quick analysis of the likely increase in repayments shows that a rise in rates of just 0.5% on a typical mortgage worth the UK average of £150,000 would amount to an extra £62.50 per month which equates to a not insignificant £750 per year increase in mortgage bills. And who is to say that any rate rises would be just 0.5%, and be limited to just the one rise?

The point of the press release was actually a reasonable one – and that’s to look for, and switch to if necessary, a decent fixed-rate product. If you’re currently sitting on an SVR mortgage, it’s time to start looking around for where to head to next. This isn’t immediately urgent, but something to start working towards in the coming months. The SVR bandwagon won’t be so rosy in 12-18 months time so it’s a great time – now, while you’re not under pressure – to start doing something about it and have a vague plan in place for nearer the rate-rising time.

Jeremy Duncombe, Director, Legal & General Mortgage Club says:

“Borrowers can’t afford to be complacent. Lenders will price in a change in base rate well in advance of any decision to increase and therefore the historically low rates we have seen in recent times are not going to be around for long. Borrowers should look at their options and talk to an advisor to tie down a more favourable deal while they still can. A mortgage is the largest financial commitment many of us will take out in our lives so it is crucial that borrowers make changes that are suitable for their own circumstances. Speaking to a mortgage adviser is the best way to understand all the options available and to secure one of the good deals that are still available at the moment.”

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Sainsbury’s growth increases pressure on Tesco Comments Off

Posted on January 14, 2014 by Lee

With reports showing like-for-like sales in the third trading quarter has grown by 0.2%, Sainsbury’s defied the fearful broadcasts of a 0.5% decline in sales, ensuring that previous retail behemoth Tesco are facing some serious questions today.

Joshua Raymond in a recent article stated that Sainsbury’s are in their 36th consecutive quarter of growth, which is nothing short of fantastic and astounding news for the grocery retailer.

It wasn’t all plain sailing for the company in the quarter as October and November showed disappointing results, but the Christmas period introduced a massive boost for the chain, helping them uphold their growth records.

Saved by Christmas

Total sales for the chain, not including fuel, grew by a total of 2.5%, though the pre-Christmas period almost put a spanner in the works. While Sainsbury’s maintain that customers were simply saving money for the festive season during the quieter period, industry experts have said that shoppers were in fact trying discounters like Lidl and Aldi but returned to what they knew last month..

The cut-price stores may have a lot to answer for thanks to shoppers choosing their cheaper priced products in spite of aggressive cuts by the likes of Tesco. When Sainsbury’s news was announced, I blogged predictions of a 1.5% decrease in like-for-like sales for Tesco, but the actual figures were a much more depressing 2.4% and a share fall of 4%.

Shareholder pressure

The news is sure to devastate already disappointed shareholders who have witnessed a decline in sales for the company over the two previous quarters. However, it’s not just Tesco who have experienced a fall, with Morrisons reporting a 5.6% fall. When talking to the BBC, Morrisons said of the results:

“The difficult market conditions were intensified for Morrisons by the accelerating important of the online and convenience channels, where Morrisons is currently under-represented, and by targeted couponing which was particularly prevalent in the market this Christmas.”

Cut-price rivalry

It was seem the big supermarkets, including Tesco and Morrisons, are quick to point the finger to the cut-price supermarkets which include the likes of Aldi and Lidl, with chief executive of Morrisons, Dalton Phillips, saying that the battle with discount stores was “significant” and posed “quite a challenge”.

However, the BBC’s business editor, Robert Peston, feels that the supermarket was far more likely to have suffered through its lack of online space, saying: “A retailer without a substantial online presence… is on a fast track to obsolescence.”

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